Refund policy

At Fanormw, we want customers to understand the return and refund conditions that apply before placing an order. This Return & Refund Policy explains our return window, eligibility requirements, return process, return shipping responsibility, exchanges, and refund procedures.

This policy applies to eligible purchases made through https://fanormw.shop/.

30-Day Return Window

Fanormw accepts eligible return requests submitted within 30 days after the order is delivered.

The 30-day return period begins on the date the package is shown as delivered by the applicable carrier.

To request a return, customers must contact us within the 30-day return window and follow the return authorization process described below.

Return Eligibility

To qualify for a return, the product must be:

  • Unworn and unused, except for a reasonable indoor fit check

  • Unwashed

  • Free from stains, odors, makeup, deodorant marks, pet hair, or other signs of use

  • In the same condition in which it was received

  • Returned with all original tags attached

  • Returned with the original packaging, when applicable

  • Accompanied by valid proof of purchase, such as the order number or order-confirmation email

Products that do not meet these eligibility conditions may not qualify for a refund.

How to Request a Return

To request a return, contact us at info@fanormw.shop within 30 days after delivery.

Please include:

  • Your full name

  • Your order number

  • The email address used to place the order

  • The product you want to return

  • The reason for the return request

  • Relevant photographs when the product is damaged, defective, incomplete, or incorrect

After reviewing the request, we will provide return authorization and the applicable return instructions if the product is eligible.

Please do not mail a product back before receiving return authorization and instructions from Fanormw.

Packages sent without prior authorization, adequate order information, or compliance with the provided instructions may be difficult to identify and may not be accepted or processed.

Return Method

Returns are accepted by mail only. We do not currently accept in-person returns.

Customers must package returned products securely and follow the instructions provided with the return authorization.

For customer-paid returns, we recommend using a trackable shipping service and retaining the shipping receipt and tracking number until the return and refund have been completed.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Standard Returns

For standard returns, the customer is responsible for the return shipping cost. Standard returns may include:

  • Changing your mind

  • Ordering the wrong size or color

  • Preferring a different style

  • No longer wanting the product

  • Other reasons not caused by an error by Fanormw

Customer-paid return shipping costs are not reimbursed for standard returns.

Damaged, Defective, Incomplete, or Incorrect Products

If a product arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as reasonably possible after discovering the issue.

Please provide the order number and clear photographs of:

  • The affected product

  • The specific damage, defect, or incorrect item

  • The packaging

  • The shipping label, when relevant

Please retain the product and its packaging until we have reviewed the issue and provided instructions.

If our review confirms that the problem resulted from damage, a defect, an incomplete shipment, or an incorrect product, Fanormw will provide the applicable return arrangement. This may include a prepaid return label or reimbursement of reasonable return shipping costs when approved in advance.

Depending on the circumstances and product availability, an appropriate resolution may include a replacement, refund, or another solution agreed upon with the customer.

Non-Returnable Products

The following products are not eligible for return unless the product arrived damaged, defective, or incorrect, or unless return rights are required by applicable law:

  • Products clearly identified as final sale or non-returnable before purchase

  • Custom-made or personalized products, if offered

  • Products that have been worn beyond a reasonable indoor fit check

  • Products that have been washed, used, altered, stained, damaged after delivery, or returned with noticeable odors

  • Products returned without required original tags

  • Products that do not meet the eligibility conditions stated in this policy

A promotional or discounted price does not automatically make a product final sale. A product will only be treated as final sale when that condition is clearly disclosed before purchase.

Exchanges

Direct exchanges are not guaranteed because product availability may change.

For a standard size, color, or style change, the customer may return the original eligible product according to this policy and place a separate order for the preferred product.

A new order is subject to the price, availability, shipping terms, and promotional conditions in effect when the new order is placed.

For a damaged, defective, incomplete, or incorrect product, please contact us before placing a replacement order so we can review the issue and provide the applicable resolution.

Return Inspection

After a return is delivered to us, we will inspect the product to confirm that it meets the eligibility requirements stated in this policy.

The inspection may consider:

  • The condition of the product

  • Signs of wear, washing, alteration, damage, stains, or odors

  • The presence of original tags

  • The returned product and variant

  • The order information and return authorization

  • Whether the return was submitted within the applicable return window

We will notify the customer if additional information is reasonably required to complete the return review.

Refund Processing

For an eligible returned product, Fanormw reviews and issues an approved refund within 1–3 business days after receiving and inspecting the return.

Approved refunds are issued to the original payment method used for the order unless another method is required by applicable law or agreed to in writing.

The refund will cover the amount paid for the eligible returned product, subject to any applicable discounts and the conditions stated in this policy.

Customer-paid return shipping costs for standard returns are not included in the refund.

After a refund is issued, the customer’s bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in the customer’s account.

Fanormw cannot control or guarantee the payment provider’s posting time after the refund has been submitted.

Restocking Fee

Restocking fee: $0. Fanormw does not charge a restocking fee for eligible returns.

Refunds for Canceled Orders

If an order is successfully canceled before fulfillment and payment has already been captured, the approved refund will be issued to the original payment method.

If the payment is still pending or has only been authorized, the applicable bank or payment provider may release the authorization instead of displaying a separate refund.

After Fanormw processes a cancellation, reversal, or refund, the applicable financial institution or payment provider may require additional time to update the customer’s account.

Packages Marked Delivered but Not Received

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  • Confirm that the shipping address on the order is correct

  • Check the delivery area, mailbox, parcel locker, reception desk, and other secure locations

  • Ask household members, neighbors, or building staff whether they accepted the package

  • Contact the carrier for available delivery information

  • Contact Fanormw with the order number and tracking details if the package remains missing

We will review the available order and tracking information and assist with the appropriate next steps. A carrier delivery scan does not automatically determine the outcome of every claim, and each case may require individual review.

Approved Return Address

Returns must be authorized before they are mailed.

Store Name
Fanormw

Approved Return Address
397 BADDOW ROAD, CHELMSFORD, CM2 7QJ

The publication of this address does not authorize customers to send products back without first contacting us and following the return instructions provided by our customer support team.

Please include the order number or return-authorization information inside the package so the return can be identified.

Consumer Rights

Nothing in this Return & Refund Policy limits any non-waivable consumer right or remedy available under applicable law.

Where applicable law provides rights that are more favorable than this policy, the applicable legal requirements will apply.

Changes to This Policy

We may update this Return & Refund Policy when our return procedures, business practices, or legal obligations change.

The revised version will be posted on this page with an updated “Last Updated” date.

The policy applicable to an order is generally the version published when the order was placed, subject to any additional rights required by applicable law.

Contact Information

For questions about returns, refunds, exchanges, damaged products, or return eligibility, please contact us using the information below.

Store Name
Fanormw

Website
https://fanormw.shop/

Email
info@fanormw.shop

Phone
+44 7832515882

Business & Contact Address
397 BADDOW ROAD, CHELMSFORD, CM2 7QJ

Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM PT (Pacific Time)
Sunday: Closed

Messages received outside our customer support hours will be reviewed during the next available support period.